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Spa Policies and Procedures
Policies and Procedures
PLEASE ARRIVE AT LEAST 20 MINUTES PRIOR TO YOUR TREATMENT TIME. If you arrive late your treatment time may be cut short or rescheduled.
You may wish to arrive early to enjoy our Spa amenities. Our men’s and women’s spa locker rooms offer a steam room and sauna. We also have a Fitness Center and outdoor Jacuzzi. Bathing Suits are required for the Jacuzzi area.
Upon arrival, please check-in at the Spa Desk. A staff person will escort you to the locker room and answer any questions you may have. Please do not bring jewelry or other valuables to the Spa. Be sure to keep your locker key with you at all times.
After check-in, please arrange to be in our Relaxation Room at least 5 minutes prior to your appointment time. Fruit, water and tea are provided for your enjoyment. Your therapist will meet you in the Relaxation Room and escort you to your treatment room.
In the treatment room , your therapist will instruct you on how to prepare for your treatment and will leave the room while you disrobe. Ample time is provided for you to get settled. Your therapist will knock before re-entering the room.
Following your treatment, you may return to the Relaxation Room or enjoy any of our Spa amenities.
Cancellation Policy - Appointments must be cancelled one day prior to your scheduled appointment. If appointments are missed, or not cancelled within that time frame, there will be a 50 % charge of the treatment cost.
Minors – Spa use/treatments are available to guests age 16 and above. New York State law requires persons under the age of 18 must have an adult guardian present during all massage and body treatments. A parental consent form is required for treatments on anyone under the age of 18.
Gratuity – A 20% gratuity will be added automatically to the final bill for groups of 4 or more. Gratuity is based on the full treatment price, prior to any discounts.